Financial KPI Benchmarking in the Retail Banking Industry

Background

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  • A large retail bank aimed to benchmark its financial performance against industry standards to identify improvement areas and maintain competitiveness
  • The bank sought to understand how its key financial metrics compared with peers and industry leaders

Objective

  • The objective was to benchmark the bank's financial KPIs to provide insights for improving performance and efficiency

Solution

WorkStream
  • Collected financial data from industry reports, financial statements, and public sources
    • –   Used reliable secondary sources like industry publications, market reports, and financial databases
  • Identified key KPIs for retail banking, such as net interest margin, loan-to-deposit ratio, non-performing loans ratio and interest rate spread
  • Benchmarked the bank's KPIs against industry standards
  • Conducted a comparative analysis to highlight performance gaps and strengths
  • Generated detailed reports with visualizations and provided actionable recommendations based on the insights

Impact

impact
  • Identified key areas where the bank was underperforming compared to industry standards, such as net interest margin, and non-performing loans
  • Implemented targeted strategies to improve these areas, resulting in an improve these areas, resulting in an increase of 1-2% in net interest margin, and decrease of 10% in non-performing loans
  • Used the benchmarking insights to refine its strategic initiatives, improving overall market competitiveness
  • Regularly updated benchmarking data for continuous monitoring and improvement